The following terms & conditions apply to all customers and passengers of Bay Taxi and / or any passengers of partners with whom we arrange your journey.
By booking a journey with Bay Taxi Isle of Wight you are agreeing to the these terms and conditions.
Booking
Bookings can be made by telephone or text. Once your booking has been received you will get a confirmation either verbally or by text that your booking has been noted, and we will confirm the date and time of the booking, the pick up and drop off address and the number of people travelling.
You are expected to be available to travel on time at the time you have booked. Any waiting time will be charged as per the current table of fares. If you are not available to travel at the time you have booked and/or if the waiting time becomes excessive we reserve the right to cancel your booking and not carry out the journey. We accept no responsibility for any loss incurred by yourself in these circumstances.
Payment
In normal circumstances full payment for your journey is payable at the end of the journey.
In certain circumstances and for some pre booked journeys, such as during busy periods, unsociable times of day, pick ups from remote locations etc. we may ask for a deposit or full payment in advance of the journey. This will be calculated on the distance for the journey, the time of day and the number of people travelling and will be as per the current tariff of charges.
Where a deposit is requested or payment in advance is requested this will be deducted from the metered price of the journey at the end of the journey and any additional costs will become due.
Deposits and advance payments are refundable up to 24 hours before your booked journey time / date. If you cancel with less than 24 hours notice or do not show for your booking any deposit or advance payment will not be refunded and the full cost of the journey will become due.
In the event that you make any deviations from the route that you have booked or requested, you may be subject to additional charges as per the current tariff of charges.
Payment can be made by card, contactless payment, apple pay or cash. An electronic receipt will be issued on request for any payment made.
Insurance
Neither Bay Taxi nor the driver nor any partner with whom we arrange your journey is responsible to you for, or insured in respect of, any damage or loss that may be sustained to goods, luggage, personal items etc in the course of a trip and it is your exclusive responsibility to have such items insured in respect of such damage or loss.
Limitation of liability
Any estimated trip times and times of arrival provided by Bay Taxi are only an estimate and are not subject to traffic issues, weather conditions, road closures, diversions etc. Therefore, you agree that you are responsible for setting an appropriate agreed time that allows you sufficient time to reach your destination on time.
Behaviour
Bay Taxi or the driver or any partner with whom we arrange your journey reserves the right within its reasonable discretion to terminate your journey, if you or your party’s conduct or behaviour is disruptive in any way or affects your safety or the safety of the driver of the vehicle or the safety of other road users.
Neither Bay Taxi nor the driver accepts liability for any extra costs incurred by you/or your party as a result of the termination.
Passengers are not permitted to take alcoholic drinks into the vehicles for the purpose of consuming them during the Trip. Food and drink is not to be consumed in the vehicle during the journey. Smoking and vaping is not permitted in the vehicle. The driver further reserves the right to refuse carriage to any person or group who is thought to be under the influence of alcohol or drugs.
Any damage caused to the vehicle by yourself or your party during the journey will be payable by you at the end of the journey. Any soiling of the vehicle will be charged as per the current tariff of charges and must be paid at the end of the journey or at the time the journey is terminated.
Pricing
Prices are charged as per the current Isle of Wight Council tariff of charges.
Please also see our Privacy Policy.